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Customer Account Manager

Customer Experience Account Manager

As an award-winning telecoms company and has established a reputation for best in class products and customer service to 7000+ business customers over the past 20 years. Our vibrant team is growing, we require a Customer Experience Account Manager to join us in our Customer Centre of Excellence at Head Office.

You will be part of the team that provides a remarkable service to our customers, and your key objective will be to maximise customer retention through office-based support.

This ideal candidate will have a proactive approach to self-development and improvement as well as a positive mental attitude, and will be excited about working with like-minded people to take us on our journey from good to great.

The role:

Responsible for a base of customers, retaining their business, improving loyalty and revenue by understanding what new solutions the customer needs
Never losing a customer without a fight - Doing whatever it takes!

To handling both incoming and outgoing customer service calls

Responsible for fault diagnosis, follow up and resolution

Periodic Rate reviews

Understanding & pre-empting the threat from competitors

Developing a good product knowledge in order to educate customers in alternative services. e.g. Mobiles, Connectivity, VoIP

Handling General Billing queries

Using company reporting mechanisms to highlight and identify potential customer issues

Handling customer and dealer feedback and complaints both on the phone and in writing

About you:

Excellent communication skills

Good language literacy skills with the ability to communicate in a professional manner both written and verbal

Excellent numerical skills

Computer literacy with knowledge of Microsoft Office Word and Excel

Previous experience in Account Management or Customer Service

An interest in technology and current trends

We Offer:

A competitive salary and benefits

Full training

Ongoing personal development

A busy, fun working environment


Job Type:Permanent
Location:- Home Counties, Hertfordshire
Benefits:up to £22k depending on your experience
Branch:Head Start Recruitment
Consultant:Sandra Oldfield
Tel: 01582 460 415
Key Skills
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