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Customer Service Consultant

We are looking for a customer facing customer service consultant to join our client based in St Albans paying between £17,500 and £19,000 per annum.

Duties to include but not be limited to:
Providing excellent customer service
Proactively following up with all customer enquiries
Accurately recommending products and services to match customers requirements through detailed fact finds with customers
Maximising business opportunities whilst advising, maintaining and effectively delivering relevant services
Support the management of customer portfolio and brand building through excellent customer service, marketing and networking
Conduct outbound calls to maintain customer service and to generate new business opportunities
Assisting management team as required
Ensuring all systems are updated with accurate and insightful information
Adhering to cash control, audit and security standards

The successful candidate will demonstrate:
Outstanding communication skills both written and verbal
Expert sales and customer service skills
Ability to build rapport
Spectacular organisational skills to prioritise work load and meet deadlines
Natural problem solving ability with an aptitude for translating customer needs into recommendable solutions

Working hours for this role are 35 hours per week and will include Saturday's

If you are successful any offer of employment is subject to the receipt of 3 years references and satisfactory financial and criminal checks.



Job Type:Permanent
Branch:Head Start Recruitment
Consultant:Sandra Oldfield
Tel: 01582 460 415
Key Skills
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